Free Shipping

All orders include free shipping within the contiguous United States via FedEx Ground, FedEx Freight, or another trusted carrier based on product size and destination.

For large or freight shipments, delivery is curbside only. The carrier will deliver the item to a dry, accessible area such as a driveway or garage entrance. Carriers are not responsible for bringing items inside the home, installation, or debris removal.

Please ensure clear and safe access on the scheduled delivery date.

Tracking & Delivery Scheduling

Tracking details are typically provided within 3–5 business days after placing your order. Once tracking is issued, please allow 1–2 business days for updates to appear.

For freight shipments, the carrier may contact you directly to schedule a delivery appointment. It is the customer’s responsibility to respond to scheduling communications to avoid delays.

See our full Shipping Policy →

Return requests must be submitted within 30 days of delivery. Requests received after 30 days are not eligible for return approval.

To qualify for a return, products must be:

• Unused and uninstalled
• In original packaging, including the box and pallet
• In resalable condition

A 15% restocking fee applies to all approved returns.

Customers are responsible for return shipping costs unless the return is due to confirmed damage or defect.

Non-Returnable Items

• Installed or used products
• Products not in original packaging
• Accessories and add-ons including (but not limited to): chimneys, short kits, extensions, crown moldings, trim kits, brass burners, griddles, and similar components

Review our complete Refund Policy →