Our Story
House Fire Grill was founded in 2024, backed by more than 10 years of experience in e-commerce and customer service.
After years of working in online retail, one thing became clear: many homeowners weren’t just struggling to find quality appliances and outdoor living products — they were struggling to find clear guidance, honest answers, and reliable support throughout the buying process. Confusing information, unclear delivery expectations, and lack of follow-up after purchase had become far too common.
House Fire Grill was created to change that experience.
Why We Exist
We believe purchasing premium appliances and outdoor living products should feel clear, confident, and supported, not stressful or uncertain.
Our goal is simple:
to help customers make informed decisions and feel supported before, during, and after their purchase.
We don’t focus on quick transactions. We focus on long-term trust, transparency, and real customer care.
How We Support Our Customers
House Fire Grill operates as an independent U.S. retailer.
We manage customer support, order coordination, delivery communication, returns, and post-delivery assistance for all orders.
When customers contact us, they speak directly with me or a member of my team — real people who are focused on helping, not passing responsibility.
If something doesn’t go as planned, we don’t disappear.
We take responsibility, communicate clearly, and look for solutions.
Transparency & Expectations
Because many of our products are oversized and shipped via freight, delivery timelines can vary. We believe customers should always know what to expect, which is why we clearly explain processing times, shipping methods, and delivery steps before purchase.
Clear expectations build confidence — and confidence builds trust.
Our Values
Everything we do is guided by a few simple principles:
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Clarity over confusion
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Support before and after the sale
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Honest communication
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Customer trust above all else
We care deeply about the value we provide, how customers feel during their experience, and the trust they place in our business.
Looking Ahead
House Fire Grill is built as a long-term brand, not a temporary store.
Our vision is to grow into a trusted U.S. appliance and outdoor living retailer, known not only for the products we sell, but for the way we support our customers every step of the way.
Contact Us:
We’re always here to help.
Email: support@housefiregrill.com
Phone Number: +1 888 708-8002
Customer Support Hours: 9:00 am to 9:00 pm Between Monday to Friday
Saturday to Sunday : 9am - 6pm EST
Timezone: (GMT-05:00) Eastern Standard Time (New York)