At House Fire Grill, we aim to provide a secure and seamless checkout experience for every customer. Please review the details below to understand our accepted payment methods, processing guidelines, and other important information regarding your purchase.
Accepted Payment Methods
We accept a wide range of reliable and secure payment options, including:
-
Visa
-
MasterCard
-
American Express
-
Discover
-
Diners Club
-
JCB
-
UnionPay
All payments must be completed at the time of purchase.
Currency
All transactions made on our website are processed in USD.
Payment Authorization and Verification
To protect our customers and prevent fraudulent transactions, all orders are subject to verification.
If any additional verification is required, our customer support team may contact you to confirm details before the order is processed and shipped.
Order Confirmation
Once your payment is successfully completed:
-
You will receive an order confirmation email with your order details.
-
If payment is declined or fails, the order will not be processed. You may attempt checkout again using another valid payment method.
Pricing and Charges
Product prices, taxes, and shipping fees (if applicable) will be displayed at checkout before payment is finalized.
American Fire Grill does not add any hidden fees.
Payment Security
We use secure, encrypted payment gateways to ensure your information is fully protected during checkout.
Your payment details are not stored on our servers.
Billing Information
Please ensure all billing details provided at checkout are accurate.
Incorrect or incomplete billing information may cause delays in order processing.
Failed or Declined Payments
If your payment fails:
-
Verify that your card information or payment account details are correct
-
Check with your bank or payment provider for any issues
-
Try completing your order using another payment method
If the issue persists, contact our support team for assistance.
Refunds for Canceled or Returned Orders
Refunds are issued based on our Return & Refund Policy.
Once approved, refunds will be credited back to your original payment method.
Processing time may vary depending on your bank or payment provider.
Contact Us:
We’re always here to help.
Email: support@housefiregrill.com
Phone Number: +1 888 708-8002
Customer Support Hours: 9:00 am to 9:00 pm Between Monday to Friday
Saturday to Sunday : 9am - 6pm EST
Time zone: (GMT-05:00) Eastern Standard Time (New York)