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Payment Policy

Payment Policy

At House Fire Grill, we aim to provide a secure and seamless checkout experience for every customer. Please review the details below to understand our accepted payment methods, processing guidelines, and important information regarding your purchase.

Accepted Payment Methods

We accept the following secure payment options:

  • Visa

  • MasterCard

  • American Express

  • Discover

  • Diners Club

  • JCB

  • UnionPay

All payments must be completed at the time of purchase.

Currency

All transactions made on our website are processed in USD (United States Dollars).

Payment Authorization & Verification

To protect our customers and prevent fraudulent transactions, all orders are subject to payment verification.

If additional verification is required, our customer support team may contact you to confirm order details before processing and shipment.

Order Confirmation

Once your payment is successfully completed:

  • You will receive an order confirmation email with your purchase details.

  • If payment is declined or fails, the order will not be processed. You may attempt checkout again using a valid payment method.

Pricing Transparency

Product prices, taxes, and shipping costs (if applicable) are clearly displayed at checkout before payment is finalized.

House Fire Grill does not add hidden fees.

Payment Security

We use secure, encrypted payment gateways to ensure your information is protected during checkout.

Payment details are processed securely through authorized payment providers and are not stored on our servers.

Billing Information

Please ensure that all billing information provided at checkout is accurate.

Incorrect or incomplete billing details may cause processing delays or order cancellation.

Failed or Declined Payments

If your payment fails:

  • Verify that your payment details are correct

  • Contact your bank or payment provider for assistance

  • Attempt checkout using another valid payment method

If the issue continues, please contact our support team.

Refunds for Cancelled or Returned Orders

Refunds are issued in accordance with our Refund Policy.

Once approved, refunds will be credited back to the original payment method used for the purchase.

Processing time may vary depending on your bank or payment provider.

Contact Information : 

House Fire Grill - Operated by TRUEWAVE LLC .

Customer Service & Mailing Address:
1207 Delaware Ave #3954
Wilmington, Delaware 19806
United States

Email: info@housefiregrill.com
Phone: +1 302-204-3206

Customer Support Hours:
Monday – Friday: 9:00 AM – 9:00 PM EST
Saturday – Sunday: 9:00 AM – 6:00 PM EST

Time Zone:  (GMT-05:00) Eastern Standard Time (New York)