Effective Date: January 26, 2026
1. Overview
Many of the grills, outdoor kitchens, pizza ovens, appliances, and accessories sold by House Fire Grill are backed by a manufacturer’s or supplier’s warranty.
Because we work with multiple trusted brands and authorized suppliers, warranty coverage, duration, and terms may vary by product.
This page explains how warranties work, how to locate warranty details for a specific item, and how to request warranty assistance.
2. Brand-Specific Warranty Coverage
Each product page on our website lists any available warranty coverage (for example, “5-Year Limited Manufacturer Warranty” or “Lifetime Burner Warranty”).
If warranty details are not listed on a product page, you may contact us before purchase for brand-specific information.
Warranty terms vary by brand. Examples may include:
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1-year limited parts warranty
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3-year or 5-year limited warranty
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Lifetime coverage on specific components (e.g., burners or firebox)
Certain accessories or consumable items (such as covers, utensils, filters, or propane tanks) may not include manufacturer warranty coverage.
3. Who Provides the Warranty
Manufacturer Warranty
In most cases, the warranty is issued directly by the product’s manufacturer. The manufacturer is responsible for repair, replacement, or parts supply in accordance with their warranty terms.
Supplier Warranty
For certain private-label or exclusive items, the supplier may provide the warranty.
House Fire Grill acts as an authorized retailer. We assist customers with the warranty claim process, but final warranty decisions are made by the manufacturer or supplier.
4. Warranty Duration
Warranty duration varies by brand and product line (for example, 1 year, 3 years, 5 years, or lifetime coverage on specific components).
The warranty period begins on the original purchase date listed on your order invoice.
5. What the Warranty Typically Covers
Coverage varies by brand, but may include:
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Manufacturing defects in materials or workmanship
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Replacement or repair of defective parts
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Limited labor coverage (if specified by the manufacturer)
The following are typically not covered (unless stated otherwise by the manufacturer):
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Normal wear and tear
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Cosmetic damage (scratches, dents, discoloration)
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Improper installation
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Misuse, negligence, or accidents
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Commercial use if the product is designated for residential use
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Unauthorized modifications or non-approved replacement parts
6. How to Obtain Warranty Service
To initiate a warranty claim:
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Locate your proof of purchase (order confirmation or receipt).
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Email info@housefiregrill.com or call +1 302-204-3206 with the following details:
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Order number and purchase date
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Product name, brand, and model number
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Description of the issue
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Clear photos or videos (if available)
We will:
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Provide manufacturer or supplier contact information, or
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Submit the claim on your behalf if required by the brand
Do not ship any product back without written authorization. Unauthorized returns may be refused.
7. Costs & Responsibilities
If the manufacturer approves a claim, they will cover replacement parts or repairs according to their warranty terms.
Customers are responsible for any costs not covered by the manufacturer, including:
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Out-of-warranty repairs
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Optional service upgrades
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Shipping costs not covered under warranty
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Labor costs beyond the manufacturer’s coverage
8. Limitations & Disclaimers
Warranties are non-transferable and apply only to the original purchaser.
Specific warranty terms provided by the manufacturer or supplier will override any general statements on this page.
House Fire Grill does not provide independent warranties beyond those supplied by the product’s manufacturer or supplier.
9. Contact Information
House Fire Grill - Operated by TRUEWAVE LLC .
Customer Service & Mailing Address:
1207 Delaware Ave #3954
Wilmington, Delaware 19806
United States
Email: info@housefiregrill.com
Phone: +1 302-204-3206
Customer Support Hours:
Monday – Friday: 9:00 AM – 9:00 PM EST
Saturday – Sunday: 9:00 AM – 6:00 PM EST
Time Zone: (GMT-05:00) Eastern Standard Time (New York)