Effective Date: September 26, 2025
1. Overview
Many of the BBQ grills, outdoor kitchens, pizza ovens, and accessories we sell are backed by a manufacturers or supplier’s warranty.
Because we source products from a variety of trusted brands and authorized suppliers, warranty coverage, length, and terms can differ for each product.
This page explains how warranties work, how to find warranty details for a specific item, and how to request warranty service.
2. Brand-Specific Warranty Coverage
- Each product page on our website lists any known warranty coverage (for example, “5-year limited manufacturer warranty” or “Lifetime burner warranty”).
- If a product page does not specify warranty details, you may contact us before purchase for brand-specific information.
- Some brands offer limited warranties (e.g., 1-year parts & labor), while others provide extended or lifetime warranties on specific components (e.g., burners, fireboxes, stainless steel construction).
- Certain accessories or consumables (such as covers, utensils, or propane tanks) may not include a manufacturer’s warranty.
3. Who Provides the Warranty
- Manufacturer Warranty: In most cases, the warranty is issued directly by the brand/manufacturer. They are responsible for repair, replacement, or parts supply under the terms of their policy.
- Supplier Warranty: For some private-label or exclusive products, the supplier may provide the warranty.
- House Fire Grill acts as an authorized retailer and will assist you with the claim process, but warranty decisions are made by the manufacturer or supplier.
4. Warranty Duration
- Warranty duration varies by brand and product line (e.g., 1 year, 3 years, 5 years, or lifetime on specific components).
- The warranty period always begins on the original purchase date shown on your order invoice.
5. What the Warranty Typically Covers
Typical coverage (may vary by brand):
- Manufacturing defects in materials or workmanship.
- Replacement or repair of defective parts.
- Some brands include labor for a specified period.
Not usually covered (unless stated otherwise):
- Normal wear and tear, cosmetic damage (scratches, dents).
- Damage caused by improper installation, misuse, negligence, or accidents.
- Damage from commercial use if the product is intended for residential use.
- Unauthorized modifications or use of non-approved replacement parts.
6. How to Obtain Warranty Service
To initiate a warranty claim:
- Locate your proof of purchase (order confirmation or receipt).
- Email support@housefiregrill.com or call +1 888 708-8002 with the following details:
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- Order number and purchase date
- Product name, brand, and model number
- Description of the issue (include clear photos or videos if possible)
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We will review your claim and:
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- Provide the manufacturers or supplier’s warranty contact details, or
- Submit the claim on your behalf if required by the brand.
Do not ship any product back without written authorization. Unauthorized returns may be refused.
7. Costs & Responsibilities
- If the manufacturer approves the claim, they will cover the cost of replacement parts or repairs according to their warranty terms.
- Customers are responsible for any shipping or labor costs not covered by the manufacturer (for example, out-of-warranty repairs or optional white-glove service).
8. Limitations & Disclaimers
- Warranties are non-transferable and apply only to the original purchaser.
- The specific warranty terms supplied by the manufacturer or supplier will always override any general statements on this page.
- House Fire Grill makes no independent warranties beyond those provided by the product’s manufacturer or supplier.
9. Contact Information
We’re always here to help.
Email: support@housefiregrill.com
Phone Number: +1 888 708-8002
Customer Support Hours: 9:00 am to 9:00 pm Between Monday to Friday
Saturday to Sunday : 9am - 6pm EST
Time zone: (GMT-05:00) Eastern Standard Time (New York)